Frequently asked Questions

Yes, the watch can be viewed in Haus Rapp by prior appointment.

No, the prices are not negotiable.

Delivery usually takes 3 to 4 working days. The shipment is insured.

All deliveries within Switzerland and to European countries are free of charge. A flat rate is charged for shipments overseas. The preparation of the customs papers is included in the shipping costs. All customs duties and import taxes must be paid by the buyer.

rappwatches accepts the following means of payment:
American Express
· Visas
· Mastercard
· Master
· Transfer
· PayPal
· Apple Pay

Please note: For items with a selling price of CHF 3500 or more, we only accept bank transfer.

rappwatches grants its customers a voluntary right of return of 4 days on items up to a sales price of CHF 3,499. The beginning of the period is the day on which the customer receives the order. The requirements for the right of return are as follows: The products may only have been worn to try them on, identical to trying them on in a shop. All products must be returned complete and undamaged. Labels, original boxes, dust bags, etc. and, if necessary, protective films are included in the scope of delivery and must also be returned. Returns are at the expense and risk of the customer and must be sent by registered mail. The post office issues a receipt that includes a tracking number in the event of a package loss. As soon as we have received the goods back, we will refund the amount in the same form as it was paid. Refund is the only service provided by rappwatches upon return. An exchange of the goods is excluded. The refund will only be made after the returned goods have been received by rappwatches and have undergone a quality check. During the quality check, rappwatches decides at its own discretion whether the goods are still in new condition or whether they have lost value and should be deducted from the refund accordingly.

Please note: Articles with a sales price of CHF 3,500 or more are expressly excluded from the voluntary right of return. In this case, we recommend that you inspect the product in detail at Haus Rapp by making an appointment in advance.